Delivery & Returns
UK shipping times, dispatch, delivery charges and how to return an order. If your question is not answered here, contact us and we will help.
Company Information
Company Name: Shopnature LTD
Registered in: England and Wales
Company Number: 14870943
Registered Office: Flat 6, 66 Spruce Road, Nuneaton, CV10 0LL, United Kingdom
Trading Name: Haircompany.uk
Customer Service: +44 7539 623063
Email: office@haircompany.uk
Returns Email: orders@haircompany.uk
Delivery Information
Company: Shopnature LTD (Registered in England and Wales, Company No. 14870943)
Dispatch & Incomplete Orders
We aim to dispatch all orders on the same working day if placed before 13:00. If any item is unavailable, we will contact you promptly to agree one of the following:
- Partial dispatch: Send available items immediately and refund the cost of missing items.
- Full dispatch: Hold your entire order until all items are in stock, then dispatch together.
We partner with Royal Mail for secure delivery.
Weekend & Bank Holiday Orders
Orders placed after 13:00 on weekdays, weekends, or UK bank holidays will be dispatched on the next working day.
Delivery Charges
- Parcels up to 2 kg: £5.00
- Parcels up to 20 kg: £10.00
- Over 20 kg: Calculated by total weight / number of parcels at £10.00 each
- Free Delivery: Free standard delivery on orders over £80.
Our website automatically calculates shipping at checkout. For phone orders, we provide an estimate based on weight and size.
Order Collection
Collections are available from our Coventry warehouse between 12:00 and 16:00 on the next working day. Please contact us in advance on +44 7539 623063.
Delivery Timeframes
Typical delivery takes up to 14 working days, though most orders arrive sooner. This timeframe is an estimate and may be affected by courier delays, public holidays, or customs clearance. For delays beyond 14 days, please contact us for tracking assistance.
Cancellation & Returns
Your Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods for any reason.
How to Cancel
Notify us within 14 days of delivery by emailing orders@haircompany.uk or calling +44 7539 623063. Please include your order number and details of the items you wish to cancel.
Returning Goods
After cancellation, return the items within 14 days. Goods must be unused, in original packaging, and accompanied by the completed return form. Use a tracked, insured service and retain proof of postage.
Refunds
We will refund the full cost of goods, including standard delivery charges (excluding any premium services you selected), within 14 days of either:
- Receipt of the returned goods, or
- Evidence of their return (e.g., postage receipt), whichever is earlier.
We cover return postage only if goods are faulty, damaged in transit, or incorrectly supplied. Otherwise, return shipping is at your expense.
Return Address
All returns should be sent to:
Shopnature LTD – Returns Department
Flat 6, 66 Spruce Road,
Nuneaton, CV10 0LL,
United Kingdom
Exclusions of Liability
We cannot be held responsible for delivery delays or losses caused by:
- Third-party courier failures (e.g., Royal Mail)
- Adverse weather conditions
- Strikes or industrial action
In such cases, we will keep you informed and work with the courier to minimise inconvenience.
Lost Parcels
If your parcel does not arrive within 15 working days of dispatch, notify us within 7 days of the expected delivery date. Claims for lost parcels must be made within 30 days of the original order date.
FAQ
How long will it take to receive my order?
Delivery Timeframe: Most orders arrive within 14 working days of dispatch, though many arrive sooner. If you haven’t received your parcel after 15 working days, please contact us so we can investigate.
Do you offer free delivery?
Free Standard Delivery: Yes – all orders over £80 qualify for free standard delivery. Orders under this amount incur the standard shipping charges based on weight.
Can I track my order?
Order Tracking: Once your order is dispatched, you’ll receive an email with your Royal Mail tracking number. Use this on the Royal Mail website to see real‑time updates.
Can I change or cancel my order after it’s placed?
Order Amendments: You may cancel or amend your order up to 14 days after delivery, under the Consumer Contracts Regulations. To do so, email orders@haircompany.uk or call +44 7539 623063 with your order number and requested changes.
What happens if my parcel is lost?
Lost Parcel Claims: If your parcel has not arrived within 15 working days, notify us within 7 days of the expected delivery date. Claims must be made within 30 days of order date. We will liaise with Royal Mail to resolve the issue.
How do I return an item?
Returns Process: To return, email orders@haircompany.uk or call +44 7539 623063 for a returns form. Send goods back within 14 days of cancellation; items must be unused, in original packaging, with proof of postage. We cover return postage only for faulty or incorrectly supplied items.
Do you ship outside the UK?
International Shipping: Currently we only dispatch within the UK. For any special requests, please contact orders@haircompany.uk and we will advise on possible options.