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Terms & Conditions

1. Website Use and Orders

1.1 Accessing this website and/or placing an order indicates your agreement with these terms and conditions.

1.2 These terms apply to all orders placed through our website for products.

1.3 By purchasing, you affirm that your provided details are accurate, you are using your own credit/debit card, and have sufficient funds for the transaction.

1.4 Business clients or those needing large quantities should contact us directly.

1.5 Should you have any uncertainties about the terms, feel free to contact us at for assistance.

2. Definitions

  • Conditions: These terms and conditions.
  • Cookies: Small text files stored on your device by our website.
  • Personal Information: Your registration details.
  • Product: An item available for sale on our website.
  • We/Us: Hair Company.
  • Website:
  • You: A user of this website.

3. Ordering and Contract Formation

3.1 This section outlines the formation of a legally binding contract between you and us.

3.2 Purchases can be made by individuals aged 18 or over, authorized to buy the products.

3.3 Ensure your provided information is correct to facilitate order confirmation and product delivery.

3.4 Upon ordering, you’ll receive an email confirmation detailing your order.

3.5 An order is considered accepted once payment has been received.

3.6 Order refusal can occur due to product unavailability, payment authorization issues, or inaccuracies in product pricing or description.

3.7 Product availability is essential for order fulfillment.

3.8 We reserve the right to suspend delivery or terminate the contract if these Conditions are violated.

3.9 Contract completion is marked by the product dispatch to you.

4. Our Rights

  • We may modify or withdraw this website temporarily or permanently without notice, without being liable to you or any third party.
  • We may update these Conditions periodically; your continued use of the website signifies acceptance of such changes.

5. Product Information

5.1 Our products are intended for domestic use only and come with a one-year warranty, excluding accidental damage or misuse.

5.2 Contact us immediately if you find the product condition unsatisfactory.

5.3 We may change products to comply with statutory/regulatory requirements or for technical enhancements.

5.4 Products are subject to availability, and we may substitute or refund items that are out of stock.

6. Pricing and Payment

6.1 Website prices apply to online purchases and promotions only.

6.2 Promotional prices are valid until the specified expiry date.

6.3 Prices are as stated at the time of your order, with payments accepted via credit or debit card.

6.4 You confirm that the payment details you provide are correct and the payment method is yours.

6.5 Payment is taken in full at the time of the order.

7. Incorrect Item Received

If you receive an incorrect product, please inform the delivery driver or contact us immediately.

8. Data Protection

We will treat your personal information as confidential, complying with privacy and consumer legislation. For more details, see our Privacy Policy.

9. Intellectual Property

All content on our website is our property and protected by copyright laws. Use requires our express written consent.

10. Limitation of Liability

We disclaim all warranties to the extent permitted by law, except for your statutory consumer rights. We are not liable for indirect losses stemming from your use of the website or product purchases.

11. Delivery Information

  • Orders can be placed by phone during 10am – 4pm at +44 75 396 230 63, with service available in Polish.
  • Orders placed before 13:00 on weekdays are dispatched the same day via Royal Mail; orders after this time are dispatched the next working day. Packages are sent Monday to Friday.
  • Weekend orders are dispatched on Monday.
  • A personal collection option is available at our Coventry warehouse, available the next working day between 12:00 and 16:00 after contacting the warehouse at +44 75 396 23063.

Delivery time is up to 14 business days.

12. General

These Conditions constitute our entire agreement with you. They are governed by English law, and you agree to the exclusive jurisdiction of English courts.

Online Courses and Return Policy

  • Online courses require identification, professional behavior, and adherence to our rules for participation.
  • Our return policy does not allow returns for hygiene reasons, except for faulty goods reported on the delivery day.

For a complete overview of online course requirements and our return policy, refer to the relevant sections above or contact us via email.